General Conditions

General conditions for travel agencies and tour operators
Information & Reservations
MAXIMA TOUR e.U. 
Europaplatz 2/1/2
1150 Vienna, Austria
Tel/fax  + 43 1 923 92 12
Tel mob. +43 699 103 96 802
HOTLINE (24 hours+43 699 190 404 22
www.maximatour.at
 
Bookings:
All bookings, changes of bookings and cancellations should be made in written form (E-mail, fax, letter) and they will be confirmed as soon as possible . Should the hotel/s (or other services) selected be unavailable at the time of booking, alternative arrangements will be offered. Booking is confirmed with Maxima Tour E.U.booking number and in the further correspondence the number is required to be mentioned.
 
Rates:
All rates in EURO - are net (commissionable if agreed), and include all taxes. Prices are subject to changes without prior notice when factors occur beyond our control. Therefore they are subject to our final confirmation at the time of booking - once the booking is confirmed, they cannot be changed.
 
Payment for bookings:
All payments are  to be made euros and shall be arranged with bank transfer to our account as stated per invoice or with credit cards VISA, MasterCard.
Unless otherwise agreed, full payment for the requested services for groups is required 35 days prior to arrival; full payment for the services for individuals is required 14 days prior to arrival. Payment should be forwarded to our bank account indicated in the invoice no later than the invoice due date.
All bank charges (domestic and foreign) are to be paid by the payer (Full payment to the recipient)
MAXIMA TOUR E.U reserves the right to cancel the reservation/program in the event of non-payment.
 
Vouchers:
All FIT clients and group leaders should have a separate voucher for each service required if not otherwise agreed. Vouchers should state all details of the booking and the remark Booked and payable via MAXIMA TOUR E.U. Hotel clients should leave their accommodation vouchers to the hotel reception. For all the extra services provided by the hotel, clients have to pay directly to the hotel on departure.
 
Cancellation:
In case of cance
llation of confirmed booking in written form, we reserve the right to charge a nominal cancellation fee of services and expenses in accordance to those fees charged to us. Cancellation fees are percentage of the total booking value, if not agreed otherwise.
 
Cancellation terms for groups: (unless otherwise agreed)
Up to 31 days prior to arrival-free of charge
30-22 days 40% of total booking value
21-15 days 70%
14-11 days 90% less than 10 days-no show 100%
 
Cancellation terms for individual travellers:
In case of cancellation of booking, refund is made depending on the season, room type and period for which the guest refuses to stay. Cancellation conditions will be specified in the agreement made at the moment of booking.
 
Exception:
For group bookings starting from 15 rooms MAXIMA TOUR E.U. shall have the right to impose separate prices, payment and cancellation terms.
 
Liability:
In all travel arrangements MAXIMA TOUR E.U. acts only as an agent for contractors, providing hotel accommodation or other tourist services. MAXIMA TOUR E.U. therefore assumes no liability in cases of accident, loss, delay or interference with the tour by force major or other events beyond our control.
By making a booking to MAXIMA TOUR E.U., the buyer recognizes and accepts all terms and conditions stated above. By receiving a confirmation from MAXIMA TOUR E.U. both parties are engaged in a contract in which MAXIMA TOUR E.U is responsible for delivering the service described in respective correspondence and the buyer is responsible for paying for the service without delay or deductions.
MAXIMA TOUR E.U reserves the right to make necessary modifications in prices. Besides, MAXIMA TOUR E.U is not liable for possible mistakes and misprints resulted from printing.
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